Returns & Exchanges

At Whitaker Brothers, we stand behind the quality of our equipment and offer a 30-day return window for most items to ensure your complete satisfaction. All returns must be in their original packaging and include a Return Merchandise Authorization (RMA) number to be processed.

Return Process

• 1.
  Request Authorization

  Contact our customer service team via phone or email to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions for your equipment.

• 2.
  Prepare the Package

  Securely pack the item in its original factory packaging, including all manuals, accessories, and power cables to avoid restocking fees or damage during transit.

• 3.
  Label and Ship

  Clearly mark the RMA number on the outside of the shipping carton and send the package to our designated distribution center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit to verify its condition, we will issue a refund to your original payment method, minus any applicable shipping or restocking fees.